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NorthWestern Energy’s Redfield, SD, Office to Close in January 2018

Dec 20, 2017

Huron, SD. – December 19, 2017 – NorthWestern Energy will close its customer-service office in Redfield, SD, effective Jan. 8, 2018. Redfield-area customers will continue to have a number of options for handling matters related to their energy service.

The Redfield office has seen a marked decrease in walk-in traffic in recent years, as more customers take advantage of self-service options available online and via the telephone and smart devices. NorthWestern has about 2,300 customers in the Redfield area.

The closure of the walk-in office at 515 N. Main Street will not affect the reliable service customers have come to expect from NorthWestern Energy in response to outages or other energy delivery issues. NorthWestern’s employees in the Redfield area will not be affected by the office closure.

“We place great value on our loyal customers in the Redfield area,” said John Thurmond, NorthWestern’s Director – Customer Interaction. “These decisions are not taken lightly and we are confident that through other channels we will continue to provide the service that customers have come to expect.”

Redfield-area customers will be able to request service, pay monthly bills and handle all other service related matters by calling our South Dakota Customer Care Center in Huron at (800) 245-6977 or using the self-service options at NorthWestern has walk-in offices open to customers Monday-Friday, 8 a.m. to 5 p.m. in Aberdeen, Huron, Brookings, Mitchell and Yankton.

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About NorthWestern Energy (NYSE: NWE)
NorthWestern Energy provides electricity and natural gas in the Upper Midwest and Northwest, serving approximately 709,600 customers in Montana, South Dakota and Nebraska. More information on NorthWestern Energy is available on the company's website at

Media Contact:
Butch Larcombe
(866) 622-8081

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