For the well-being of our customers and employees while practicing social distancing, our customer walk in offices are currently closed. We’re encouraging use of our self-service payment options including paying online or by phone on our automated system.

We are ready to answer questions about your energy service and are here to help if you are having difficulty paying your bill, and our team is prepared to work with you to set up a payment plan. Customers can call 888-467-2669 (MT) and 800-245-6977 (SD/NE)  to speak with a Customer Service Representative. We are here for you and encourage you to reach out early so we can work on solutions together.

Residential energy bills will likely be higher than expected for many who are spending their days at home, rather than at work or school. Customer Service Representatives can provide contact information for programs such as the Low Income Energy Assistance Program.

NorthWestern Energy voluntarily suspended service disconnections for non-payment to help customers who may be financially impacted as the result of this outbreak. This suspension will apply primarily to residential customers and will remain in effect until further notice.

Coronavirus Scams - Unfortunately, utilities have seen a rise in phishing attempts and scams related to the coronavirus. If in doubt, hang up the phone, close the door or delete the email and call our Customer Service line to check the status of your account.