Payment Assistance
If you are worried about your ability to pay a higher energy bill, there are payment assistance programs available.
Energy Prices Are Rising. We're Here To Help.
Nebraska Rate Review
We know many Americans are facing challenging times, and no one wants to see rising natural gas bills. We are also committed to providing reliable, sustainable energy service at the most affordable rates possible to our customers.
NorthWestern Energy submitted an application to the Nebraska Public Service Commission, the cities of North Platte, Kearney, and Grand Island, and the village of Alda for a regulatory rate review of our natural gas rates.
NorthWestern Energy submitted an application to the Nebraska Public Service Commission, the cities of North Platte, Kearney, and Grand Island, and the village of Alda for a regulatory rate review of our natural gas rates.
Current NorthWestern Energy Nebraska natural gas rates were set using cost information from 2006.
Since then, NorthWestern Energy has invested almost $40 million in our Nebraska natural gas infrastructure to continue our commitment to providing reliable energy service at the most affordable rates possible to our customers.
NorthWestern Energy is requesting a 5.94 % increase, or $3.56 million, in our Nebraska natural gas revenues.
How much will my bill increase?
For a typical natural gas residential customers using 100 therms per month, the rate increase, if approved by the Nebraska Public Service Commission, would mean a monthly bill increase of:
$8.26
Recent investments in our Nebraska natural gas system include:
- Grand Island and Kearney pipeline facilities are looped to provide redundancy for increased service reliability.
- Meters located in alleys in North Platte are being moved to reduce the risk of damage from vehicles.
- A new office was built in Grand Island to improve customer service and accessibility. A new warehouse was built in Grand Island for increase operational efficiency.
- Modern Automated Meter Reading technology replaced manually read meters.
NorthWestern Energy is asking for the regulatory rate review to ensure that our customers will continue to be served by a financially sound company with access to low-cost capital to continue efficient investments that provide reliable, safe energy service for our customers.
We recognize that our rate request will impact our customers during a period when other prices are also increasing. NorthWestern Energy is committed to helping customers who may be struggling with their bills. Customers concerned about their ability to pay their energy bill can contact NorthWestern Energy for information about energy assistance programs and to arrange flexible payment options.
NorthWestern Energy also helps customers with access to critical government and community assistance funding programs through the Low Income Home Energy Assistance Program (LIHEAP) and ACCESSNebraska, which is administered by the Nebraska Department of Health and Human Services.
NorthWestern Energy expects to negotiate with North Platte, Kearney, Grand Island, and Alda and submit an agreement to the Nebraska Public Service Commission for review and a decision.
If an agreement is not reached, the Nebraska Public Service Commission will review NorthWestern Energy’s application for a regulatory rate review.
There are many options available to participate in the natural gas regulatory rate review process.
You can view the actual rate case filing online at www.NorthWesternEnergy.com/NebraskaRateReview and/or at the Nebraska Public Service Commission Web site: https://psc.nebraska.gov/natural-gas/natural-gas-information
A copy of the filing will also be available at each of our office locations, where you can request a copy to look at in-person.
If you have any questions about our natural gas service or the proposed rate increase, please call our customer service number at 800-245-6977.
We recognize that our rate increase will impact our customers during a period when other prices are also increasing. NorthWestern Energy is committed to helping customers who may be struggling with their bills.
What can I do to manage my bill?
- Start preparing today.
- Apply for financial assistance.
- Sign up for Budget Billing.
- Implement energy efficiency tips.
If you're concerned about paying your bill, reach out to us right away. We have billing and payment options that can help.
Budget Billing
With Budget Billing, your NorthWestern Energy bill is the same amount each month, year round.
Payment Arrangements
We can also explore a payment arrangement if your account qualifies. Log in to your My Energy Account for payment and billing program information. Or call our Customer Service Team at 800-245-6977 to discuss additional options.
Service & Payment Locations
Our walk-in Customer Service locations are available for in-person assistance. Find the office nearest you.
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