Our Natural Gas and Electric Service
NorthWestern Energy serves 337 communities in Montana, South Dakota and Yellowstone National Park with safe and reliable electricity. We serve natural gas to 202 communities in Montana, South Dakota and Nebraska.
Our Company
For more than 100 years, NorthWestern Energy has been committed to delivering safe, reliable and innovative energy solutions.
We serve gas and electric to customers in the western two-thirds of Montana and eastern South Dakota. We also have gas service in Nebraska, and serve electricity to Yellowstone National Park.
We own and operate a diverse generation fleet of wind, water, natural gas and coal-fired resources and the high-voltage electric transmission system and distribution system. We also own and operate natural gas production, transmission and distribution systems.
We serve gas and electric to customers in the western two-thirds of Montana and eastern South Dakota. We also have gas service in Nebraska, and serve electricity to Yellowstone National Park.
We own and operate a diverse generation fleet of wind, water, natural gas and coal-fired resources and the high-voltage electric transmission system and distribution system. We also own and operate natural gas production, transmission and distribution systems.
Enriching Lives Through a Safe, Sustainable Energy Future
Enriching Lives Through a Safe, Sustainable Energy Future
NorthWestern Energy has provided reliable and affordable electricity and natural gas to customers in Montana, South Dakota and Nebraska for more than 100 years.
Our Commitment to Sustainability
Sustainability means meeting today’s needs while planning for tomorrow’s as well. It is not just a matter of good environmental practices, being a sustainable enterprise must also incorporate social and governance best practices.
NorthWestern Energy at a glance
775,300
customers served across Montana, South Dakota, Nebraska and Yellowstone National Park
1,573
employees working across our service territory
55%
carbon-free electric generation
Our vision
Enriching lives through a safe sustainable energy future.
Our mission
Working together to provide safe, reliable and innovative energy solutions that create value for customers, communities, employees, and investors.
Our values
SERVICE: Safety, Excellence, Respect, Value, Integrity, Community, Environment
Our Hydro Facilities
Our carbon-free hydro system is the foundation of our energy generation portfolio in Montana. In 2023, 35.7% of our electricity for Montana customers came from our hydro facilities.
Giving Back to Our Communities
NorthWestern Energy is committed to being a good corporate citizen of all the communities we serve. In 2023, we gave nearly $2 million in charitable donations and community support.
Where Does Your Energy Come From?
We provide safe, reliable energy through a balanced mix of clean energy and traditional resources.
NorthWestern Energy upgrades communication system to enhance customer service
Date: Nov 25, 2024
Sioux Falls, S.D./Butte, Mont. – Nov. 25, 2024 – NorthWestern Energy recently implemented new, communication system technology with new features to enhance customer service.
“Calls and emails to our Customer Service Centers use the same phone number and email addresses, those have not changed,” said NorthWestern Energy Technologist Customer Solutions Malina Hakola. “However, the new technology leverages real-time data and other features that improve response time to customer calls and emails. New features provide more information to crews, dispatchers and support personnel faster, which assists in restore service as quickly as possible when outages occur.”
The new technology, which replaces a platform that was near the end of its useful life, gets customers the information they want faster, whether they call to talk to a customer representative, use the automated system to report an outage or check on an account, or email NorthWestern Energy.
“NorthWestern Energy works to exceed our customers’ expectations for the quality of energy service we deliver and the customer service we provide,” said Hakola. “This new technology is a cost-effective tool to meet that goal and better serve our customers.”
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NorthWestern Energy - Delivering a Bright Future
NorthWestern Energy Group, Inc., doing business as NorthWestern Energy, provides essential energy infrastructure and valuable services that enrich lives and empower communities while serving as long-term partners to our customers and communities. We work to deliver safe, reliable, and innovative energy solutions that create value for customers, communities, employees, and investors. We do this by providing low-cost and reliable service performed by highly-adaptable and skilled employees. We provide electricity and / or natural gas to approximately 775,300 customers in Montana, South Dakota, Nebraska, and Yellowstone National Park. Our operations in Montana and Yellowstone National Park are conducted through our subsidiary, NW Corp, and our operations in South Dakota and Nebraska are conducted through our subsidiary, NWE Public Service. We have provided service in South Dakota and Nebraska since 1923 and in Montana since 2002.
Media Contact:
Jo Dee Black 866-622-8081
jodee.black@northwestern.com