Service & Payment Locations

    Kimball office closing April 29

    Our Kimball, South Dakota, walk-in office will close permanently on April 29.

    While we regret any inconvenience this may cause, we are grateful for your continued patronage over the years.

    We offer many ways to connect with us:

    • NorthWestern Energy offers a variety of bill and payment options to accommodate your needs and ensure payments are timely and accurately processed.
    • Customer Service is available by calling 888-467-2669, Monday through Friday, from 7 a.m. to 6 p.m.
    • For any emergency service, contact us at 888-467-2669 at any time.
    • Log in to My Energy Account, where you can check your balance, pay your bill and more.

    New Chamberlain walk-in hours

    Beginning Friday, May 2, our Chamberlain walk-in office will be open Monday and Friday from 9:30 a.m. to 3:30 p.m.

    Customer Service Office Locations

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    Western Union Quick Collect Payment Locations

    Through our association with Western Union®, you can pay your utility bill in cash at any participating Western Union Quick Collect location. It's a secure and convenient option for our customers.

    Simply visit any of the participating Western Union Quick Collect locations to make your payment. 

    To find a nearby location, follow these steps:
    1. Visit the Western Union website.
    2. Select your location.
    3. Click on "Filter".
    4. Under "Pay a bill,” select "Quick Collect" to see the locations near you.
    To make your payment, please have the following information ready:
    • Phone number
    • Company name (NorthWestern Energy)
    • Account number

    NorthWestern Energy offers several convenient and secure ways to pay your bill. Choose the payment option that suits your needs, and enjoy the convenience and flexibility of our payment methods.