Billing Options

We offer billing options, whether you prefer a paperless bill, budget billing or need to set up payment arrangements.

 

E-bill Paperless Billing

Sign up for paperless billing. You'll receive an email every month letting you know your NorthWestern Energy bill is available online. It's fast, convenient and completely secure.

Budget Billing

With Budget Billing, you pay the same amount each month. No surprises, just one easy payment amount to plan for.

To sign up, call our Customer Contact Center, 7 a.m. - 6 p.m., Monday through Friday:

Montana: (888) 467-2669
Nebraska and South Dakota: (800) 245-6977

 

Budget Billing takes the guess work out of your energy bill.

  • With Budget Billing, you pay the same amount each month.
  • Budget Billing amounts are calculated based upon your past 12 months of usage and the rates currently in effect.
  • Your payment amount may increase or decrease based on your usage patterns and/or rates currently in effect.
  • We'll review your account at least twice a year to prevent a large overpayment or underpayment from accumulating.
  • Changes may be necessary in your Budget amount due to an increase or decrease in your usage patterns and/or the rates currently in effect.

Payment Arrangements

We understand circumstances sometimes make it difficult to keep up with your bills. If you’re having trouble paying your NorthWestern Energy bill, we may be able to work with you to set up payment arrangements that can help you avoid service disconnection.

Payment arrangements allow you to pay your outstanding balance in installments. We do require the agreed upon installments to be paid on time.

For more information, login to My Energy Account or give us a call.

Billing and Payment FAQs

If you are worried about your ability to pay your NorthWestern Energy bill, contact us right away. 

There are payment assistance programs available that may be able to help.

We also offer Budget Billing, which allows your NorthWestern Energy bill to be the same amount each month, year round.

We can also explore a payment arrangement if your account qualifies.

  • Log in to your My Energy Account for payment and billing program information.
  • Or call our Customer Service Team at 800-245-6977 to discuss additional options 

 

Your budget billing amount is calculated using your average annual bill amount base upon your past 12 months of usage and current rates. 

We'll review your account at least twice a year to prevent a large overpayment or underpayment from accumulating. Your payment amount may increase or decrease based on your usage patterns and/or rates currently in effect. 

Budget Billing allows you to pay the same amount for your NorthWestern Energy bill every month, eliminating the seasonal highs and lows.

You pay the same amount each month. No surprises, just one easy payment amount to plan for.

You can pay your bill in person at one of our local walk-in offices.

You can make a one-time payment online.

Or make a payment over the phone:

  • 833-970-2262 for English
  • 833-970-2263 for Spanish

For all of our payment options, visit our Payment Options page.