Payment Assistance
NorthWestern Energy customers have access to many programs and resources to get help paying your bill.
We're Here to Help
We understand circumstances sometimes make it difficult to keep up with your bills.
Manage Your Service
Payment Arrangements
We understand circumstances sometimes make it difficult to keep up with your bills. If you're having trouble paying your NorthWestern Energy bill, we may be able to work with you to set up payment arrangements that can help you avoid service disconnection.
Payment arrangements allow you to pay your outstanding balance in installments. We do require the agreed upon installments to be paid on time.
Signing up for Payment Arrangements is Easy
Step 1
Login to My Energy Account to see if your account is eligible for a payment arrangement.
Step 2
Click on "Bills and Payments." Select "Payment Arrangements on the left side of the page. Review the Payment Schedule and the Terms and Conditions. If you agree, select "Submit."
Step 3
Check your email for the Payment Arrangement confirmation.
Not sure where to start?
You're not alone. Whether you have questions about your bill, energy use or payment options, we're here to help you find answers and support.
Budget Billing
Budget Billing gives you a consistent monthly bill. Use this handy calculator for an estimate of what your monthly bill would be with Budget Billing.
Need to contact us?
Whether you have a question about your account, need assistance or want to report an issue, our Customer Care team is ready to help.
Explore ways to connect with us