Payment Assistance

Get Help Paying Your Energy Bill

NorthWestern Energy customers have access to many programs and resources to get help in paying your bill.


888-467-2669 in Montana

800-245-6977 in South Dakota and Nebraska

We can assist you in creating a payment arrangement, extending your due date, or helping you find other assistance options in your area. Please reach out before your bill’s due date.



Get Help Paying Your Energy Bill

Get Help Paying Your Energy Bill

We sat down with Sandra, who recently received energy assistance that has helped her keep up with the challenges of the winter heating season. She explains the process and how it worked for her. PLEASE NOTE: assistance varies by state.

If you are worried about your ability to pay your NorthWestern Energy bill, contact us right away. 

There are payment assistance programs available that may be able to help.

We also offer Budget Billing, which allows your NorthWestern Energy bill to be the same amount each month, year round.

We can also explore a payment arrangement if your account qualifies.

  • Log in to your My Energy Account for payment and billing program information.
  • Or call our Customer Service Team at 800-245-6977 to discuss additional options 


Budget Billing allows you to pay the same amount for your NorthWestern Energy bill every month, eliminating the seasonal highs and lows.

You pay the same amount each month. No surprises, just one easy payment amount to plan for.