Sign up for alerts
We’re now offering more flexibility in how you can be notified when your power is out or when your bill is ready.
My Energy Account
Unlock the tools and resources available to you with a My Energy Account
Log in to My Energy Account
Create & Manage Account
Detailed Energy Usage
You can now see your natural gas and electric usage by hour, day, week or month.
Register for an online My Energy Account
NorthWestern Energy makes it easy to manage your energy account. Here are just a few things available to you when you register!
- Track your electric and natural gas use
- Make payment arrangements
- Sign up for Auto Pay
- Make a one-time payment
- Pay by text
- Sign up for paperless billing
- Report a power outage
- Start, stop, or move service
Registering for an account is easy!
Step 1
Complete the two-step account registration process.
Step 2
Choose your username and secure password.
Step 3
Start managing your account, billing and service!
Start, Stop or Move Service
NorthWestern Energy is happy to help you start your service, move it to a new address, or stop it if you're leaving town.
PAY MY BILL
Paying your bill through "My Energy Account" is the fastest, simplest way to make your payment online. Set up recurring payment and reminders.
Payment Assistance
We have resources to help you pay your bill, extend your due date, avoid scams, or find other assistance options in your area.
For Property Managers and Owners
Whether you manage a duplex, residential homes, multi-family apartment buildings or multi-tenant commercial spaces, the Property Management Portal lets you manage energy service at your properties 24/7, for free.
For Real Estate Agents
For Construction Professionals
Whether it’s building a new home or business, or making changes to an existing structure, we are here to help.
Understand your energy use
See how and when you use energy with the Detailed Energy Usage tool in My Energy Account. View your usage by month, day or hour to better understand patterns, track changes over time and see how everyday activities may affect your energy use. Having more insight into your usage can help you make informed decisions about managing energy at home.
Sign up for text and email alerts
You now have options for how you want to be notified about outages, bills, payments and more.
Login to My Energy Account and select “Notifications” from the menu. If you aren’t registered for My Energy Account, sign up today! It’s free and easy.
Read our Customer Handbook
Are you a new NorthWestern Energy customer? Welcome! Be sure to check out our Customer Handbook that is full of helpful tips, bright ideas, and resources for managing your electric and natural gas use.
Montana Customer Handbook
Nebraska Customer Handbook
South Dakota Customer Handbook
We're here to help with your account
Find answers to common questions about moving, starting or stopping service, accessing My Energy Account and managing your account online.
I am moving. How do I transfer my service?
You can transfer your service in My Energy Account:
1. Log into My Energy Account.
2. Click "Service Request" from the left side menu.
3. Select "Transfer/Discontinue Service."
4. Fill out the form and click "submit."
If you don't have a My Energy Account, please call us at 888-467-2669 in Montana or 800-245-6977 in South Dakota/Nebraska. You can also visit a walk-in location.
I am moving. How do I take service out of my name at my old address?
You can discontinue your service in My Energy Account:
1. Log into My Energy Account.
2. Click "Service Request" from the left side menu.
3. Select "Transfer/Discontinue Service."
4. Fill out the form and click "submit."
If you don't have a My Energy Account, please call us at 888-467-2669 in Montana or 800-245-6977 in South Dakota/Nebraska. You can also visit a walk-in location.
I am moving. How do I sign up for service?
If you are an existing NorthWestern Energy customer you can sign up for a new service in My Energy Account:
1. Log into My Energy Account.
2. Click "Service Request" from left side menu.
3. Select "Start Service."
4. Fill out the form and click "submit."
You can also call us at 888-467-2669 in Montana or 800-245-6977 in South Dakota/Nebraska, or visit a walk-in location.
How do I change or reset my My Energy Account password?
If you forgot your password, use the Forgot Password page to create a new one.
If you're already logged in and want to change or update your password:
- Select Settings from the left menu.
- Select Change Password.
What can I do in My Energy Account?
My Energy Account gives you convenient access to billing, usage and service tools. You can:
- Pay your bill and manage payment options
- Track your detailed energy usage by hour, day, week or month
- Receive outage and billing alerts
- Report a power outage
- Enroll in Auto Pay and paperless billing
- Pay by text or make a one-time payment
- Set up payment arrangements
- Start, stop or move service
How do I login to My Energy Account?
To access your NorthWestern Energy account online, visit the My Energy Account sign-in page and enter your username and password.
If you've forgotten your username or password, use the account recovery options on the sign-in page for assistance.
How do I create a My Energy Account?
Creating a My Energy Account is easy. To register, you'll need your NorthWestern Energy account number and one piece of personal identification, such as your date of birth or Social Security number.
Complete the two-step registration process, create a username and secure password, and you'll be ready to manage your account, billing and service online.
You can find your account number at the top of your bill. Your account number is seven digits followed by a dash and a final digit. If you're having trouble registering, make sure the account number and service address you enter match the information shown on your bill.
How can I find my account number?
You can find your account number at the top of your NorthWestern Energy bill or by logging in to My Energy Account. Your account number is seven digits followed by a dash and a final digit.
If you're using your account number to start service, transfer service or register for My Energy Account, make sure your service address matches the Service Address shown on your bill exactly.
Need to contact us?
Whether you have a question about your account, need assistance or want to report an issue, our Customer Care team is ready to help.
Explore ways to connect with us