Montana Meter Upgrade

NorthWestern Energy Meter Project

A contractor with NorthWestern Energy changes out a meter.

NorthWestern Energy Meter Project

Watch a video to learn about the benefits of our new meters and what to expect when your meter is changed out.

NorthWestern Energy will install 590,000 new electric meters and gas modules in Montana.

  • This technology upgrade will allow two-way communication between NorthWestern Energy and its meters on customer homes and businesses.
  • In most cases, the system will notify NorthWestern Energy of an outage. 
  • Crews can restore service faster.
  • Current energy use information is available for customer questions about bills, energy use and opportunities for energy savings
  • System voltage information identifies problems before those problems cause outages.
The energy landscape is changing — and so are our customers’ expectations. As we modernize the energy grid, including using two-way communicating meters, also known as smart meters, our customers will benefit.

Moving Toward a Sustainable Energy Future

Moving Toward a Sustainable Energy Future

The energy grid is evolving, driven by the need to support more renewable resources as we transition to an even cleaner energy future. Smart metering provides more data on grid operations, which will allow opportunities for new customer programs and technology that will help balance the energy grid with renewable resources.

What can I expect when my meter is changed?

A technician  leaves a door hangar after changing a meter.

What can I expect when my meter is changed?

Watch this video to learn more about our meter change out process.

Advanced Meter FAQs

NorthWestern Energy began installation in Montana in 2021. Here is a list of approximate dates for the Montana Meter Upgrade project by area:

  • Missoula Division: completed August 2022
  • Butte Division: completed June 2022
  • Bozeman Division: completed May 2024
  • Billings Division: completed October 2024  
  • Lewistown District: completed October 2024
  • Havre District: completed November 2024
  • Helena Division: June 2024 – May 2025
  • Great Falls Division: August 2024 – May 2025

NorthWestern Energy contracted with Tru-Check to install the new digital meters, the same company that installed the first generation, one-way communication digital meters in 1998 that are in use today.

Tru-Check technicians will wear apparel with the Tru-Check logo and will carry a NorthWestern Energy contractor identification badge.

No. The electric meters and gas modules are purchased and owned by NorthWestern Energy. They are part of our infrastructure, similar to our power poles and transformers.

Most of the installations will occur Monday through Friday during business hours, though there will be cases when evening or weekend installations may be necessary. Customers don't need to be home.

A door hanger will let residents know their upgrade was successful. If the technician cannot perform the upgrade, a door hanger will be left with instructions to call to make an appointment.

If you are both an electric and natural gas NorthWestern Energy customer, the new electric meter will be installed first and the new gas module will be installed during a follow-up visit to your home or business in about eight weeks.

NorthWestern Energy has a contract to recycle the electric meters and gas modules in use now when new meters and modules are installed.

Yes. The Federal Communications Commission (FCC) regulates the safety limits for all RF emissions, and smart meter and module emissions make up a small portion of the limit. The RF emissions of the one-way communication meters in use now and the two-way communication meters that are being installed for this technology upgrade are both approved by the FCC. Radio frequency emissions are also produced by common household devices such as microwaves, baby monitors and TVs.

Yes. Customer privacy and security are NorthWestern Energy priorities. The company’s strict security standards have contributed to protecting the energy grid and customer privacy for years. The meters do not collect, store or transmit any personally identifiable information.

The meters measure total energy and cannot differentiate energy usage by appliance or anything else within a home or business. The transmitted energy use information is encrypted.

Customers who want to keep their existing meters can call NorthWestern at 888-467-2669 or email NorthWesternEnergyMeters@northwestern.com to be added to the bypass list. Customers who previously requested an opt out do not need to contact NorthWestern again to be bypassed and keep their meters.

NorthWestern will be reaching out to customers who received an advanced meter despite their request to opt out. For those who still wish to opt-out, NorthWestern will ensure that the advanced meter is removed and replaced with a meter similar to the one that was there before. Customers will not be charged for this service. 

Customers who have questions about the advanced meter opt-out program can contact NorthWestern at 888-467-2669
or the Montana Public Service Commission at 1-800-646-6150 or pschelp@mt.gov.

If you have a non-communicating electric or gas meter, you can find information about how to read it and submit a self-read here
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NorthWestern Energy to participate in regional transmission projects

Date: Dec 12, 2024

TYPE: News

Butte, Mont./Sioux Falls, S.D. – Dec. 12, 2024 – NorthWestern Energy Group, Inc. d/b/a NorthWestern Energy (Nasdaq: NWE) is joining new high voltage transmission projects to expand Montana’s grid, meet the state’s increasing energy demand, enhance energy security and create opportunities to serve regional energy needs that will benefit all of our customers.

NorthWestern Energy joins North Plains Connector east-west transmission line

NorthWestern Energy has signed a nonbinding memorandum of understanding with North Plains Connector LLC, a wholly owned entity of Grid United, to own 10% (300 megawatts) of North Plains Connector, a 3,000-megawatt, 420-mile high-voltage direct current (HVDC) transmission line to be constructed with endpoints near Bismarck, North Dakota, and Colstrip, Montana. Grid United and ALLETE, Inc. are jointly developing North Plains Connector. Avista, Portland General Electric and Puget Sound Energy also have ownership MOUs with North Plains Connector.  The project is entering the permitting phase and initiating regulatory filings with approvals targeted in 2026. Construction is expected to commence in 2028, aiming for the project to be operational by 2032.

Under the terms of the memorandum of understanding, Grid United will continue to fund the development of North Plains Connector. NorthWestern Energy would invest when project regulatory approvals and permits are in place. 

“NorthWestern Energy’s Colstrip, Montana substation is strategically located and will serve as a critical endpoint for North Plains Connector, reinforcing Colstrip’s position as an essential energy hub,” said NorthWestern Energy President and CEO Brian Bird. “The North Plains Connector developer’s collaborative approach with Montana communities to address concerns and ensure the footprint reflects local priorities aligns with NorthWestern Energy’s commitment to our customers.”

North Plains Connector is the first interregional transmission line to create a major grid-to-grid connection across the three energy markets, the Midcontinent Independent System Operator (MISO), Southwest Power Pool (SPP), and Western Electricity Coordinating Council (WECC). The transmission line will create connection between NorthWestern Energy’s Montana and South Dakota service areas. The bidirectional transmission line will efficiently transport large amounts of power from areas with supply to areas in need and take advantage of diverse load and weather patterns.

“NorthWestern Energy is the only partner serving customers in both regions, which have diverse energy load demands and diverse energy generation resources,” said Bird.

“We are pleased to welcome NorthWestern Energy to North Plains Connector,” said Michael Skelly, CEO and co-founder of Grid United. “As Montana’s largest energy provider, NorthWestern Energy brings a breadth of experience and deep understanding of the region’s energy needs. Their support reinforces the importance of North Plains Connector as a meaningful solution for a strong and reliable electric grid.”

Earlier this year, NorthWestern Energy supported the Montana Department of Commerce as part of the North Plains Connector Interregional Innovation (NPCII) consortium in its successful application for a $700 million grant from the U.S. Department of Energy’s Grid Resilience and Innovation Partnership (GRIP) program. The NPCII includes an upgrade of the Colstrip Transmission System and while the majority of the grant is earmarked for the North Plains Connector, the grant also includes funding for a potential upgrade of the Colstrip Transmission System, which is jointly owned and operated by NorthWestern Energy.

Montana to the South Transmission Corridor

NorthWestern Energy and Grid United have also entered into a letter of intent to continue transmission development to further enhance the grid through the southwest corridor of Montana. Development to expand the southwest corridor of Montana through grid buildout would represent a significant step in enhancing connectivity between Montana and the broader Western energy market - bolstering grid reliability, allowing for critical import capability and enabling customers to access and benefit from emerging energy markets in the West.

Follow us on Facebook and LinkedIn and Instagram: @NorthWesternEnergy

NorthWestern Energy - Delivering a Bright Future

NorthWestern Energy Group, Inc., doing business as NorthWestern Energy, provides essential energy infrastructure and valuable services that enrich lives and empower communities while serving as long-term partners to our customers and communities. We work to deliver safe, reliable, and innovative energy solutions that create value for customers, communities, employees, and investors. We do this by providing low-cost and reliable service performed by highly-adaptable and skilled employees. We provide electricity and / or natural gas to approximately 775,300 customers in Montana, South Dakota, Nebraska, and Yellowstone National Park. Our operations in Montana and Yellowstone National Park are conducted through our subsidiary, NW Corp, and our operations in South Dakota and Nebraska are conducted through our subsidiary, NWE Public Service. We have provided service in South Dakota and Nebraska since 1923 and in Montana since 2002.

Investor Relations Contact:                                                 Media Contact:

Travis Meyer (605) 978-2967                                               Jo Dee Black (866) 622-8081                                                                     travis.meyer@northwestern.com                                     jodee.black@northwestern.com 

About Grid United

Grid United is an independent transmission company aiming to modernize the United States' power grid to create a more resilient and efficient electric system that uses the nation's abundant and geographically diverse natural resources to the benefit of all consumers. For more information, visit www.gridunited.com.

Media contact:
Ashley McGeary, Communications Director
ashley.mcgeary@gridunited.com

About ALLETE

ALLETE, Inc. (NYSE: ALE) is an energy company headquartered in Duluth, Minnesota. In addition to its electric utilities, Minnesota Power and Superior Water, Light and Power of Wisconsin, ALLETE owns ALLETE Clean Energy, based in Duluth; BNI Energy in Bismarck, North Dakota; and New Energy Equity, headquartered in Annapolis, Maryland; and has an 8% equity interest in the American Transmission Co. More information about ALLETE is available at www.allete.com.

Media Contact:

Amy Rutledge

218-723-7400

arutledge@allete.com