Montana Meter Upgrade
NorthWestern Energy is upgrading our electric meters and gas modules.
- This technology upgrade will allow two-way communication between NorthWestern Energy and its meters on customer homes and businesses.
- In most cases, the system will notify NorthWestern Energy of an outage.
- Crews can restore service faster.
- Current energy use information is available for customer questions about bills, energy use and opportunities for energy savings
- System voltage information identifies problems before those problems cause outages.
The energy landscape is changing — and so are our customers’ expectations. As we modernize the energy grid, including using two-way communicating meters, also known as smart meters, our customers will benefit.
Moving Toward a Sustainable Energy Future
Moving Toward a Sustainable Energy Future
The energy grid is evolving, driven by the need to support more renewable resources as we transition to an even cleaner energy future. Smart metering provides more data on grid operations, which will allow opportunities for new customer programs and technology that will help balance the energy grid with renewable resources.
Advanced Meter FAQs
What is the advanced meter project timeline in Montana?
NorthWestern Energy began installation in Montana in 2021. Here is a list of approximate dates for the Montana Meter Upgrade project by area:
- Missoula Division: completed August 2022
- Butte Division: completed June 2022
- Bozeman Division: completed May 2024
- Billings Division: completed October 2024
- Lewistown District: completed October 2024
- Havre District: completed November 2024
- Helena Division: June 2024 – May 2025
- Great Falls Division: August 2024 – 2028
Who will change my meter?
A NorthWestern Energy employee will install your new meter or module.
Will I have to pay for the meter?
No. The electric meters and gas modules are purchased and owned by NorthWestern Energy. They are part of our infrastructure, similar to our power poles and transformers.
When will the meters be installed and do I need to be home?
Most of the installations will occur during business hours, though there will be cases when evening or weekend installations may be necessary. Customers don't need to be home.
A door hanger will let residents know their upgrade was successful. If the technician cannot perform the upgrade, a door hanger will be left with instructions to call to make an appointment.
What happens to the meter on my home or business now?
NorthWestern Energy has a contract to recycle the electric meters and gas modules in use now when new meters and modules are installed.
Are radio frequency (RF) emissions coming from the meters and modules?
Yes. The Federal Communications Commission (FCC) regulates the safety limits for all RF emissions, and smart meter and module emissions make up a small portion of the limit. The RF emissions of old one-way communication meters and the new two-way communication meters are both approved by the FCC. Radio frequency emissions are also produced by common household devices such as microwaves, baby monitors and TVs.
Is customer information protected?
Yes. Customer privacy and security are NorthWestern Energy priorities. The company’s strict security standards have contributed to protecting the energy grid and customer privacy for years. The meters do not collect, store or transmit any personally identifiable information.
The meters measure total energy and cannot differentiate energy usage by appliance or anything else within a home or business. The transmitted energy use information is encrypted.What if I don’t want an upgraded meter?
Customers who want to keep their existing meters can call NorthWestern at 888-467-2669 or email NorthWesternEnergyMeters@northwestern.com to be added to the bypass list. Customers who previously requested an opt out do not need to contact NorthWestern again to be bypassed and keep their meters.
NorthWestern will be reaching out to customers who received an advanced meter despite their request to opt out. For those who still wish to opt-out, NorthWestern will ensure that the advanced meter is removed and replaced with a meter similar to the one that was there before. Customers will not be charged for this service.
Customers who have questions about the advanced meter opt-out program can contact NorthWestern at 888-467-2669
or the Montana Public Service Commission at 1-800-646-6150 or pschelp@mt.gov.
How do I read my meter?
If you have a non-communicating electric or gas meter, you can find information about how to read it and submit a self-read here.
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Baskets Made: Community Effort, NorthWestern Energy Volunteers Drive $6,000 Donation to Local Organizations
Date: Jun 22, 2026
TYPE: News
Great Falls, Mont. – June 22, 2026 – NorthWestern Energy is proud to support two local nonprofits with a total contribution of about $6,000 following its “Make a Basket, Make a Difference” activity at the Great Falls Home & Garden Show and Sale, held March 27–29 at Montana Expo Park.
During the three-day event, attendees stopped by NorthWestern Energy’s booth to take part in a pop‑a‑shot basketball game, where each basket made contributed to the final donation total. NorthWestern Energy is also making a donation in recognition of the more than two dozen employees who volunteered at the event. The effort resulted in donations to both Family Promise of Great Falls and the Great Falls Rescue Mission, reflecting the strong participation and generosity of the community.
“We appreciated seeing so many people take part and enjoy the activity while supporting important work happening in Great Falls,” said Shane Etzwiler, NorthWestern Energy community relations manager. “Community members showed up in a big way, and we’re glad to be able to turn that enthusiasm into meaningful support for these organizations.”
“At the Great Falls Rescue Mission, we are committed to meeting the spiritual, physical and mental needs of men, women and children,” said Executive Director Carrie Matter. “Support like this helps us continue caring for those in need every step of the way.”
“We truly rely on the support of the community for our work to end childhood homelessness in Great Falls,” said Executive Director Greg Grosenick. “We are thankful for this opportunity and for everyone who contributed.”
Last year NorthWestern Energy provided more than $2.1 million in donations, sponsorships, and other support for the communities we serve, where our employees work, live and raise their families, including more than $163,00 in recognition of our employees’ volunteerism.
Family Promise of Great Falls has worked for more than a decade to end childhood homelessness, providing direct support to families in need. In 2025, the organization provided $8,500 in assistance to help families with energy bills.
The Great Falls Rescue Mission, a nonprofit Christian organization that has served North Central Montana for 63 years, works to meet the needs of those experiencing hunger, hardship and homelessness.
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NorthWestern Energy - Delivering a Bright Future
NorthWestern Energy, provides essential energy infrastructure and valuable services that enrich lives and empower communities while serving as long-term partners to our customers and communities. We work to deliver safe, reliable, and innovative energy solutions that create value for customers, communities, employees, and investors. We do this by providing low-cost and reliable service performed by highly-adaptable and skilled employees. We provide electricity and / or natural gas to approximately 850,300 customers in Montana, South Dakota, Nebraska, and Yellowstone National Park. Our operations in Montana and Yellowstone National Park are conducted through our subsidiary, NW Corp, and our operations in South Dakota and Nebraska are conducted through our subsidiary, NWE Public Service. We have provided service in South Dakota and Nebraska since 1923 and in Montana since 2002.
Media Contacts:
Jo Dee Black
866-622-8081