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NWE Contact Bar, in Montana dial 1-888-467-2669, in South Dakota or Nebraska dial 1-800-245-6977
 

Account and Payment Options

 

We would like to thank you for being our customer! As an energy provider for more than 100 years, we’re committed to delivering the energy and exceptional service our customers and communities count on – safely, efficiently and responsibly.

Website
NorthWestern makes it easy to manage your energy account right from our website. With a “My Energy Account” you can track your energy usage, sign up for a variety of services, and report a power outage. It only takes a few moments to set-up your account.
Contact Center
Contact center employees are available 24/7 to assist with any gas or electric emergencies, help you start, transfer and discontinue service, as well as address billing, payment or service-related questions. Language interpreter services are available.
Customer Offices
Currently our walk-in offices – located in Montana, South Dakota and Nebraska – are closed due to COVID-19 restrictions, but once we reopen, Customer Associates can help you start, transfer or discontinue service.  They can accept and process cash payments, and assist with questions regarding billing, payments, service calls, etc. Find the customer office near you.
Payment and Billing Options

As a NorthWestern Energy customer, you have several payment and billing options available.

Payment Options

Northwestern Energy has several option available to make paying your bill simple and convenient. Choose the option that is most convenient for you.
Payment Options

Billing Options

Northwestern Energy has both paperless billing and budget billing options available for your convenience. Learn how to enroll at the link below:
Billing Options

Third Party Notifications of Termination of Service

The Third Party Notification service allows a customer to designate a third party to receive notification of termination of services.  A notification of termination of services is issued when utility services are in jeopardy of being disconnected.  The Third Party is not responsible for utility charges billed to the customer.

The customer is not required by law, administrative rule, or NorthWestern Energy to complete this form to receive utility service.

The Third Party Notification service does not modify in any way NorthWestern Energy's liability, if any, for property damage that may result from disconnection of utility service.

To enroll in the Third Party Notification service, the customer must complete an enrollment form in its entirety including the signature of the Third Party, sign it and submit it via email at contactcenter@northwestern.com, by fax 406-497-4950, or mail to NorthWestern Energy at the address below:

NorthWestern Energy
Attn: Customer Care
11 E. Park St
Butte, MT 59701-1711
Meter Reading

We are committed to providing accurate and timely bills. Most NorthWestern Energy customers have automated meter reading technology, which allows us to obtain actual meter readings from a company vehicle. However, at times we may need to manually read some meters.

To ensure the safety of service personnel please keep animals restrained or confined when a NorthWestern Energy employee is at your property; clear ice/snow from walks and steps; have meters free of obstacles or debris; keep the path to the meter free of hazards; if there is ice buildup on your gas meter, call NorthWestern Energy.

If a meter reader is unable to safely access a meter to obtain a read, your energy usage will be estimated.
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