Service & Payment Locations

    Walk-In Office Hours

    • Our Wagner office will be closed Wednesday, Nov. 11.
    • The Helena office will be open from 8 a.m. to 3 p.m. Friday, Nov. 13, 2026.
    • The Helena office will be open from 10 a.m. to 3 p.m. Monday, Nov. 23, through Wednesday, Nov. 25, 2026.

    We offer many ways to connect with us:

    We look forward to seeing you soon.

    Customer Service Office Locations

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    Western Union Quick Collect Payment Locations

    Through our association with Western Union®, you can pay your utility bill in cash at any participating Western Union Quick Collect location. It's a secure and convenient option for our customers.

    Simply visit any of the participating Western Union Quick Collect locations to make your payment. 

    To find a nearby location, follow these steps:
    1. Visit the Western Union website.
    2. Select your location.
    3. Click on "Filter".
    4. Under "Pay a bill,” select "Quick Collect" to see the locations near you.
    To make your payment, please have the following information ready:
    • Phone number
    • Company name (NorthWestern Energy)
    • Account number

    NorthWestern Energy offers several convenient and secure ways to pay your bill. Choose the payment option that suits your needs, and enjoy the convenience and flexibility of our payment methods.