Report an Outage

Need to report an electric outage?

If you're experiencing an electric outage, report it using the form below.

Do not use the form below to report gas issues. Call 911 if you smell gas or see an electrical hazard. If you're experiencing a natural gas outage, please call us.

Customer Information Required

Account Number or Outage Address Required

How do I find my account number or service address on my bill?

Or

Finding your account number or service address

How do I find my account number or service address on my bill?

Finding your account number or service address

  • Make sure your address matches the service address portion of your bill exactly. 
  • Your account number is seven digits followed by a dash and a last digit.

Call 911 and NorthWestern if you smell gas or see an electrical hazard

If you smell gas or there is an electrical hazard that is causing an unsafe environment please ensure you retreat to a safe and secure area and dial 911 and one of the following NorthWestern Energy emergency numbers:

We’re changing the way we update you on outages!

Looking to sign up for outage alerts? We’re now offering more flexibility in how you can be notified when your power is out. Want to hear from us by text? Prefer email? Want to make sure a family member or friend is aware of outages at your home? We now offer all those options! Login to My Energy Account and select “Notifications” from the menu. You can also change how you receive billing and payment information. If you aren’t registered for My Energy Account, sign up today! It’s free and easy.
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