Missoula area customers: Visit HERE for the latest outage information and estimated restoration times. Learn more
The Red Cross is staffing the Elections Center, 140 N. Russell St., for residents who need to charge essential personal devices.
It is open from 10 a.m. to 8 p.m. to provide electricity, air conditioning, a shower (bring your own towels) for people who otherwise don't have these services. No medical services will be available.
Find updates and more information at missoula.co/storm
Wednesday night's powerful storm resulted in power outages to nearly 40,000 NorthWestern Energy customers in the extended Missoula area. At the time of this message, approximately 20,000 of those affected now have their service restored.
We will continue to work until all customers have power and we thank you all for your support.
Crews continue to repair damage after the extreme storm in the extended Missoula area Wednesday evening.
Some customers can expect their power back by Thursday night. Restoration efforts will continue until 10 p.m. tonight and resume at 6 a.m. Friday. However, most will likely face prolonged outages into the weekend. Currently, there's no set time for full restoration. We will provide more detailed updates as we receive them.
The American Red Cross is staffing the Elections Center, 140 N. Russell St., Missoula, for residents who need to charge essential personal devices. The center will be open from 10 a.m. to 8 p.m. to provide electricity, air conditioning, a shower (bring towels) for people who otherwise don't have these services. No medical services will be available. Find updates and more information at missoula.co/storm
Customers reporting outages using our Customer Service line 888-467-2669 are experiencing longer-than-typical wait times due to high call volumes related to multiple outages in the greater Missoula area after a severe storm Wednesday evening.
Thank you for reporting outages and for your patience. We appreciate your assistance during this time.
Additional personnel are staffing the Customer Service line.
Calls about safety issues, such as downed power lines and gas leaks, are prioritized, but every call is important. Your reports of outages assist our crews in identifying the scope of affected customers and determining a restoration plan.
Electric outages can also be reported online HERE.
Additional crews from other Montana divisions and contract crews are working with Missoula-area crews to restore service as quickly as possible, safely, for customers affected by outages after severe weather in the area Wednesday night.
Crews are working to repair damage to lines and equipment serving the largest numbers of customers and will work to repair distribution lines and equipment next.
Learn more about how NorthWestern Energy restores power during widespread outages HERE.
Crews are working to restore service as quickly as possible, safely, for customers affected by outages resulting from damage from extreme weather with high winds that began Wednesday evening in central western Montana.
Overnight more than 20,000 customers’ service was restored.
If you smell gas or there is an electrical hazard that is causing an unsafe environment please ensure you retreat to a safe and secure area and dial 911 and one of the following NorthWestern Energy emergency
numbers:
Montana: 888-467-2669
South Dakota: 800-245-6977
Nebraska: 800-245-6977
Coming into contact with a power line can be deadly. That's why it's important to assume that all power lines, whether in the air or on the ground, are energized.
Strong winds, ice and heavy snow can lead to downed power lines. If you see a downed or damaged power line, keep your distance and call 911 immediately. Never touch a power line or any object, including trees, that is in contact with a line.
During a widespread outage, we prioritize repairs to restore power to the largest number of customers possible, as quickly as possible while keeping everyone safe.
NorthWestern Energy crews continue to work to restore service in Montana for customers affected by outages resulting from damage from extreme weather with high winds that began Wednesday evening in central western Montana.
Thank you to all customers affected by outages for your patience.
Our dispatch, warehouse and other departments are doing everything possible to support our crews in the field working to restore your power.
