Life Support & Outage

Our emergency line is available 24 hours a day.

(888) 467-2669 (Montana)

(800) 245-6977 (South Dakota/Nebraska)

In case of a life-threatening emergency, dial 911.

Power is especially critical to customers who use life-support devices. NorthWestern Energy works hard to prevent power outages, but here are some things you can do to be prepared for an outage:

  • Have an alternate plan in place to ensure the continuity of any life-support needs. This may include making special arrangements to spend time with a friend or relative during an outage or using a back-up generator.
  • If you use a back-up generator, please understand that customers are responsible for the safe installation, use, and maintenance of any back-up power.
  • In the event emergency assistance is needed, please call 911.
NorthWestern Energy will make an attempt to notify you if your service will be interrupted due to planned maintenance, repair or construction. We are unable, of course, to provide advance notice of unscheduled power interruptions due to such events as storms, accidents, or equipment failure.