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Company Highlights
Nearly 60% Carbon-Free Resources
Carbon-Free Resources
2020 Women on Board Distinction
4 of 10 NWE board members are female
27:1 CEO to Average Employee Pay
Our peer group average at 37:1
5th Best Rated Utility for Governance
by Moody's Investor Services
Frequently Asked Questions
What is HAER?
The Historic American Engineering Record (HAER) was established in 1969 as one of the Heritage Documentation Programs administered by the National Park Service (NPS) to record the engineering and industrial heritage of the United States. HAER was created through agreements between the NPS, the Library of Congress, and several engineering societies.
HAER documents a variety of engineering and industrial sites, structures and objects. Transportation infrastructure, bridges, mines, industrial buildings/machinery and public utilities are all types of engineering and industrial heritage that have been recorded under this program. The goal of the HAER program is to record the engineering heritage that is subject to being lost due to a variety of factors. These may include technological advancements creating obsolescence, changing regulations surrounding health/environmental/public safety, and development issues. The NPS, through their Heritage Documentation Program, issues the guidelines for HAER documentation and its dissemination.
As part of the FERC licenses for the eleven hydroelectric facilities that NorthWestern Energy own and operate, HAER documentation is conducted when a project or upgrade is determined to have an adverse effect on a facility’s engineering heritage. After the HAER documentation is completed for a particular project or upgrade, NorthWestern Energy submits the documentation to the NPS for review and acceptance. Once accepted, the HAER program coordinates with the Library of Congress to store the document and disseminate it to the public on their website.
Visit Historic American Engineering Record (HAER) Documentation to learn more about the HAER documentation conducted at the NorthWestern Energy hydroelectric facilities.
Are data centers a good investment for Montana?
Will data centers raise my energy costs?
No. NorthWestern Energy’s Large New Load Tariff ensures that data centers pay their own way, with no cost-shifting to existing customers. Your rates reflect only the cost of serving your home or business. Data center infrastructure costs are fully paid by the data centers themselves.
Can Montana’s energy system handle data centers?
Where are EPSS being used?
How are outages caused on EPSS-enabled powerlines?
How are EPSS different from a PSPS?
During wildfire season, NorthWestern Energy takes proactive steps to ensure safety while balancing reliability. These prevention measures and response activities can result in power outages. NorthWestern makes the electric system more sensitive to potential hazards, such as a tree touching a line, and then automatically turns off power to prevent fires. The resulting outage is unplanned.
A Public Safety Power Shutoff (PSPS) is a measure of last resort to protect our communities from potential wildfires. Public Safety Power Shutoffs are used only extreme situations during severe fire weather. PSPS are planned outages with advance communications to the area that will be impacted. Our Wildfire Mitigation Plan includes numerous strategies to prevent our power lines from sparking a wildfire. Public Safety Power Shutoffs are used only in extreme situations during severe fire weather.
What are the thresholds for EPSS to be enabled?
How do EPSS help with wildfire risk management?
Enhanced Powerline Safety Settings make the electric system more sensitive to potential hazards and automatically turn off power to reduce the risk of sparking a fire.
In normal conditions, NorthWestern Energy uses devices called “automatic reclosers”. These devices will attempt to reconnect the power when confronted with a hazard, such as a tree branch brushing against a line, in case the hazard is no longer an issue. When EPSS are enabled, the reclosers’ settings are changed to no longer attempt to reconnect power to protect against potential sparks. Enabling EPSS helps keep you safe, but this also means that customers in these areas may experience more frequent unplanned power outages.
How do I sign up for billing and payment alerts?
Get an email or text notification when your bill is ready, a payment is due or more.
Login to My Energy Account and select “Notifications” from the menu. If you aren’t registered for My Energy Account, sign up today! It’s free and easy.
How do I sign up for outage alerts?
Get an email or text notification if your power goes out, when it is restored and more.
Login to My Energy Account and select “Notifications” from the menu. If you aren’t registered for My Energy Account, sign up today! It’s free and easy.
What does ETAC stand for?
The Electric Technical Advisory Committee (ETAC) is established under Montana Code Annotated § 69-3-1208 and the Administrative Rules of Montana 38.5.2023. It serves as an advisory body to NorthWestern Energy, providing input and recommendations on various issues related to our electricity system, particularly in the areas of portfolio planning, resource management and procurement as part of the development of the integrated resource plan (IRP) process.
Planning a construction project? We're here to help.
Planning construction? A new build or a remodel? Demolition or an addition? We can help you move existing utility lines or install new ones. Visit our Construction Application for your service area and apply online or learn more about our Construction Services.
Need assistance? Contact us.
We offer many ways to connect with us:
- Call us at 888-467-2669 in Montana or 800-245-6977 in South Dakota/Nebraska.
- Log in to My Energy Account, where you can check your balance, pay your bill and more.
- Visit Customer Service for additional resources.
What’s the difference between a Public Safety Power Shutoff and a rolling blackout?
During a Public Safety Power Shutoff, NorthWestern Energy will shut off power to certain lines in areas where wildfire risk is unacceptably high due to extreme weather conditions. This is done proactively before a wildfire starts burning.
This is different than a rolling blackout, when power is shutoff to stabilize the grid during periods of peak demand.
What if I have special medical needs and depend on electricity?
- Make a plan for medical needs such as refrigerated medicine or electrically powered medical equipment. This could mean finding a place you can go during an outage or using a backup generator.
- For medical emergencies, call 911.
How can I prepare for Public Safety Power Shutoff events?
Be sure NorthWestern Energy has your current phone number and email address. Update your contact information by logging in to My Energy Account or by calling us at 888-467-2669.
Make a plan:
- Prepare for medical needs, such as refrigerated medicine or electrically powered medical equipment.
- Build a summer outage kit that includes bottled water, non-perishable food, baby food or formula and diapers, pet food, medications and other necessities. Keep a block of ice in the freezer.
- Plan for a way to feed and water pets or livestock in case well pumps don’t have power.
Stay safe if the power goes out:
- Turn off all but one light, so you will notice when we have restored your electricity.
- Unplug computers, chargers, TVs, VCRs and other sensitive appliances to avoid possible damage when electricity is restored.
- When power resumes, reset clocks and check automatic alarms and timers. Plug in only essential items. Wait 10 minutes before connecting the remainder of your items to let the electrical system stabilize.
- Do not open freezers or refrigerators more than necessary. A refrigerator will keep food cold for about 4 hours if it is unopened. A full freezer will keep the temperature for approximately 48 hours (24 hours if it is half full) if the door remains closed.
- If you see a downed or damaged power line, keep your distance and call 911 immediately. Assume all power lines are energized. Never touch a power line or any object, including trees, that is in contact with a line.
Learn more about Public Safety Power Shutoffs
How will I be notified if there is a Public Safety Power Shutoff in my area?
If you will be impacted by a potential Public Safety Power Shutoff, NorthWestern Energy will notify you directly multiple times throughout the process. You will receive an automated phone call and email from us before power is turned off and after it is restored.
However, we can only contact you if we have your correct contact information. Update your contact information by logging in to My Energy Account or by calling us at 888-467-2669.
NorthWestern Energy will also post information on our website and social media accounts about Public Safety Power Shutoffs. For the most up-to-date information during an event, visit NorthWesternEnergy.com.
How long does a Public Safety Power Shutoff last?
Public Safety Power Shutoffs can vary in length. We will not restore power until weather conditions have improved to the point where we can safely operate the electrical grid. After the extreme weather conditions have passed, we will patrol electrical lines to make sure no branches, trees or other items have fallen into the lines. Once any damage has been repaired, NorthWestern Energy will restore power. A Public Safety Power Shutoff, plus the time to patrol and make repairs, could last several hours or even days. If storm damage occurs, restoration could take longer.
What happens during a Public Safety Power Shutoff event?
At least 48 hours before most Public Safety Power Shutoffs, NorthWestern Energy will notify customers who may be impacted. We will continue to update our customers as we monitor the situation and determine whether a power shutoff is necessary. Before power is turned off, all impacted customers will be contacted via phone and email (if we have your email address on file). Power will remain off until weather conditions have improved to the point where we can safely operate the electrical grid.
Customers will also be notified when their power has been restored.
Be sure NorthWestern Energy has your current phone number and email address. Update your contact information by logging in to My Energy Account or by calling us at 888-467-2669.
Team Members
Harmful Algal Blooms Confirmed on Hebgen Reservoir- Advisory Issued
Date: Jul 24, 2026
TYPE: News
Bozeman, Mont. – July 24, 2026 – Harmful algal blooms (HABs) are present on Hebgen Reservoir in the Corey Springs area of the Grayling Arm. Routine monitoring of Hebgen has confirmed the presence of anatoxin-a which poses a risk to people, pets, and livestock.
HABs are caused by blue-green algae that are native to Montana’s freshwater lakes and reservoirs. Not all varieties of blue-green algae are harmful, but some can produce dangerous toxins. Ingestion or prolonged contact with the algal bloom may result in illness, with impacts such as muscle twitching, staggering, convulsions, paralysis, and death.
Children and pets are more likely to ingest HAB infested water.
Toxin exposure can occur in humans from recreational activities where water might be ingested such as swimming, wind surfing, jet skiing, and water skiing. Children and pets are more likely to ingest HAB infested water because they spend most of their time wading in the shallow waters where algae can accumulate and they have less control over how much water they ingest. Animals and livestock that drink large amounts of contaminated water, and pets that collect scum on their fur and then ingest it by licking, are at high risk of toxin exposure.
Blue-green algal blooms often look like pea soup, grass clippings or green latex paint. The algae are usually suspended in the water or appear as floating mats.
Advisory signs will be posted at public access points in the Corey Spring area of the Grayling Arm warning the public that toxic algae has been identified in the water in these areas. At this time there are no other identified blooms affecting other areas of the reservoir.
NorthWestern Energy is monitoring the blooms and will provide updates if additional restrictions are implemented for public safety.
Suspect a HAB? When in doubt, stay out. Do not drink, swallow, or swim in water that shows signs of a HAB and be sure to keep kids, pets, and livestock out too. If you suspect a HAB- related illness in a person or animal call Poison Control 1-800-222-1222 and seek medical attention.
Report a suspected HAB at www.hab.mt.gov or call 1-888-849-2938. You may also report a suspected HAB by calling the Gallatin City-County Health Department Environmental Health at 406-582-3120. The Gallatin City-County Health Department has resources for water quality on their website, www.healthygallatin.org.
NorthWestern Energy - Delivering a Bright Future
NorthWestern Energy, provides essential energy infrastructure and valuable services that enrich lives and empower communities while serving as long-term partners to our customers and communities. We work to deliver safe, reliable, and innovative energy solutions that create value for customers, communities, employees, and investors. We do this by providing low-cost and reliable service performed by highly-adaptable and skilled employees. We provide electricity and / or natural gas to approximately 850,300 customers in Montana, South Dakota, Nebraska, and Yellowstone National Park. Our operations in Montana and Yellowstone National Park are conducted through our subsidiary, NW Corp, and our operations in South Dakota and Nebraska are conducted through our subsidiary, NWE Public Service. We have provided service in South Dakota and Nebraska since 1923 and in Montana since 2002.
The Gallatin City-County Health Department’s mission is to promote and protect health in the communities we serve. We provide essential public health services, prevent disease, and safeguard the environment through proven public health approaches and collaboration. Learn more at healthygallatin.org.
Media Contacts:
NorthWestern Energy
Jo Dee Black
866-622-8081
Gallatin City-County Health Department
Holly Whaley
406-579-4232
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NorthWestern Energy makes it easy to manage your energy account. Here are just a few things available to you when you register!
- Track your electric and natural gas use
- Make payment arrangements or get assistance
- Register for EZ Pay
- Make a one-time payment
- Sign up for paperless billing
- Report a power outage
- Start, stop, or move service
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