Customer Service

We are committed to delivering exceptional service.

Safety is Our Top Priority

Crew clean up after a tree fell through a power line.

Safety is Our Top Priority

We are committed to delivering the exceptional service our customers and communities count on. If you see downed power lines, or have any other emergency, you should call 911. Contact us if you think you smell natural gas, or if you have other safety concerns like energy theft or scams. We can also help with broken streetlights and outages, overgrown vegetation or other environmental concerns. Learn more about services we offer below.

Emergency service is provided 24/7. For all service, our Customer Contact Centers are open weekdays from 7AM to 6PM.

Montana: 888-467-2669

South Dakota/Nebraska: 800-245-6977

Account Services

Find the services and programs you need, whether you’re a homeowner, landlord, construction professional or realtor.

Financial Assistance

We have resources to help you pay your bill, extend your due date, avoid scams and find other assistance options in your area.

Start, Stop, Move Service

NorthWestern Energy is happy to help you start your service, move it to a new address, or stop it if you’re leaving town.

Manage and Track Outages

In the dark? Track and report outages online.

Community Support

Our charitable programs are among the ways NorthWestern Energy gives back to the communities where we do business.

Services for Property Owners and Managers

Manage your properties online with ease.

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Construction Professionals

Whether you're building a new home or business, or making changes to an existing structure, get help here.

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Real Estate Services

Need a property's past usage information? New buyers moving in soon? Find help here.

Learn More


NorthWestern Energy Frequently Asked Questions

We are committed to helping you.

You can pay your bill in person at one of our local walk-in offices.

You can make a one-time payment online.

Or make a payment over the phone:

  • 833-970-2262 for English
  • 833-970-2263 for Spanish

For all of our payment options, visit our Payment Options page.

To reset the password for you My Energy Account, please visit the Forgot Your Password page.
You can find your account number at the top of your bill or by logging into My Energy Account.