Customer Service

We are committed to delivering exceptional service.

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Emergency service is provided 24/7. For all service, our Customer Contact Centers are open weekdays from 7 a.m. to 6 p.m.

We offer many ways to connect with us:

Report a scam

Have you received a suspicious phone call or other scam activity?
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Don’t miss out! Sign up for alerts today!

Join the conversation! We heard you when you asked for better outage and bill communications, and we listened! You now have options for how you want to be notified about outages, bills, payments and more. Login to My Energy Account and select “Notifications” from the menu. If you aren’t registered for My Energy Account, sign up today! It’s free and easy.
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Enhancing Customer Service

Discover how our latest communication system upgrade is transforming customer service with real-time data and faster response times.
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Safety is Our Top Priority

Crew clean up after a tree fell through a power line.

Safety is Our Top Priority

We are committed to delivering the exceptional service our customers and communities count on. If you see downed power lines, or have any other emergency, you should call 911. Contact us if you think you smell natural gas, or if you have other safety concerns like energy theft or scams. We can also help with broken streetlights and outages, overgrown vegetation or other environmental concerns. Learn more about services we offer below.

We offer many ways to connect with us:

Account Services

Find the services and programs you need, whether you’re a homeowner, landlord, construction professional or realtor.
Account Services

Financial Assistance

We have resources to help you pay your bill, extend your due date, avoid scams and find other assistance options in your area.
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Start, Stop, Move Service

NorthWestern Energy is happy to help you start your service, move it to a new address, or stop it if you’re leaving town.
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Manage and Track Outages

In the dark? Track and report outages online.
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Community Support

Our charitable programs are among the ways NorthWestern Energy gives back to the communities where we do business.
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Services for Property Owners and Managers

Manage your properties online with ease.

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Construction Professionals

Whether you're building a new home or business, or making changes to an existing structure, get help here.

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Real Estate Services

Need a property's past usage information? New buyers moving in soon? Find help here.

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