After the Storm

Our emergency line is available 24 hours a day.

(888) 467-2669 (Montana)

(800) 245-6977 (South Dakota/Nebraska)

In case of a life-threatening emergency, dial 911.

After a storm, check to make sure you and your family are safe. Assure that pets are safe and warm, and walk around your property and assess for damage.

  • Go to a designated public shelter if your home loses power or heat during periods of extreme cold.
  • Help people who require special assistance such as elderly people living alone, people with disabilities and children.
  • Check on your animals and make sure that their access to food and water is not blocked by snow drifts, ice or other obstacles. If possible, bring them indoors.
  • Walk around your house and make sure your electric and gas meter are clear of snow and ice.
    • Shovel a path to your meter. This allows us to access it in an emergency situation.
    • Use a soft broom or a gloved hand to remove snow and ice from you meters. Never use a shovel, pick or flame.
    • Be sure the regulator on your gas meter is clear of snow and ice. Check to make sure other vents are clear.

Keep gas meters clear of snow

Keep gas meters clear of snow

After a storm, it's important to make sure your natural gas meter is clear of snow and ice so the flow of natural gas into the home can be regulated properly. Also, be sure to shovel a path to your meter.

Let your family know you’re safe – if your community experiences a severe winter storm, or any disaster, register on the American Red Cross Safe and Well web site available through to let your family and friends know about your welfare. If you don’t have internet access, call 1-866-438-4637 to register yourself and your family.